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Blackboard Support is available 24 hours a day, 7 days a week online or by calling our toll free support line 1-866-361-8970. To access Blackboard support tools, chat with a technician or report a technical problem visit our Blackboard Online Resource Center. The Blackboard Support TTY (Teletypewriter) Access Number is 703-464-0515.
If you are new to Blackboard visit our online resource site or view the on demand video tutorials to become familiar with the tools and functionality of the system. Actually, you may wish to bookmark the page as a favorite web link.
During those times when the online tutorial might not address your specific question, please let us know. Contact the Education Technology Office in Hemenway Hall G05 or G09 at 508-626-4927 or e-mail eto@framingham.edu.
TECHNOLOGY TIPS
Blackboard Preferred Browsers
Use a Blackboard preferred browser to connect to the Internet. The features and functionality in Blackboard require that you use an updated Internet browser capable of running JavaScript and Java and that Cookies are enabled. Mozilla Firefox is the preferred browser, but Internet Explorer is acceptable too. Other browsers like AOL or Opera may function but are not supported by Blackboard and are not recommended. Click here to view more specific information.
Become familiar with the technology requirements of your course. Some professors require that you use specific word processing applications, like Microsoft Word, or that you have access to applications like Microsoft PowerPoint or Excel. Other professors use real time collaboration tools like Instant Messaging, Skype or Elluminate and may require you to purchase a microphone. Review your course information to become familiar with the tools your professor plans to use.
In other courses, students will need to install Windows Media Player to take advantage of online streaming video tutorials and course materials, or may need to download Adobe Acrobat to view readings from the web. These applications are available for free at the web sites listed below. If additional tools are needed to complete an assignment, your professor will provide the necessary information.
Access to a computer is required. An Internet-ready computer (PC or Mac) with high-end capacity in terms of speed and RAM is needed to access Blackboard course material. When working at home, most faculty and students find that a 56K modem provides acceptable Internet access but cable or DSL will work faster.
Blackboard Real Time Collaboration Tools are used in some online classes. A Java Applet must be installed before you launch the enhanced collaboration real time chat tools in Blackboard. You will find the application link the first time you launch Blackboard's real time collaboration tools.
